The annual RIS Software LeaderBoard report is an industry benchmark survey that measures the impact of retailer reactions to using vendor-developed software products to run their businesses. This annual "who’s who" ranking of retail technology software vendors is based solely on customer input, and this year’s report aggregated 587 evaluations made by 295 retailers about 45 vendors representing various areas of technology.
The LeaderBoard cuts through the marketing hype by evaluating technology vendors in head-to-head rankings and top-10 lists, based on everything from customer satisfaction, i.e. retailer satisfaction, return on investment, total cost of ownership to quality of support and innovation. This is the only report in the industry that measures the alignment between what a software vendor says they do and what their customers think they do, which is essential information for you to have as you plan your next software purchase.
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