Infor welcomes Epiphany

Infor acquired Epiphany, Inc., a recognized leader in customer relationship management (CRM) with a suite of products comprised of marketing, sales, service, and customer analytics. We're proud to include the Epiphany products in our Infor CRM Epiphany solution portfolio.

About Infor CRM Epiphany

In today's business environment, every customer exchange must leverage current customer intelligence and best business practices. But that goal is often hard to reach.

Infor CRM Epiphany is what you need to optimize your interactions with customers. Whether your aim is to take better advantage of inbound marketing opportunities, conduct targeted and event-based outbound marketing campaigns, or increase the effectiveness of your sales and service operations, it improves the entire process of managing customer relationships at the lowest total cost of ownership.

Infor CRM Epiphany helps companies:

• Deliver a single, informed view of the customer
• Improve customer acquisition rates
• Accelerate organic growth
• Speed time to market
• Increase customer retention and loyalty rates
• Improve cross-selling and up-selling
• Increase average revenue per customer
• Boost contact/call center effectiveness
• Increase sales effectiveness
• Heighten field service effectiveness
• Streamline the quote-to-order process

Infor CRM Epiphany is a comprehensive, market-leading customer relationship management (CRM) solution for integrated marketing, sales, and service based on Infor’s Service Oriented Architecture and modern J2EE technology that is designed to drive intelligent customer interactions at every touch point.

For more information about Infor CRM, please visit www.infor.com or contact sales@infor.com

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