IDC Whitepaper: From Products to Services

Service Excellence as a Strategy to Combat Market Uncertainty

Get an inside look at aftermarket service trends

IDC Manufacturing Insights conducted a survey sponsored by Infor to find out how equipment manufacturers plan to capitalize on the opportunity that service and the aftermarket presents.

The report looks at the ways that service excellence can help combat the market uncertainty of new equipment and machinery sales by providing differentiation, customer value, brand loyalty and, most importantly, high margin revenue.
 
Download the whitepaper to learn:

  • The number one barrier to achieving service excellence
  • Why service as a percentage of overall revenue is large and expected to grow
  • The top benefits of a service oriented strategy

It discusses the different service models employed, how these models are changing, and how the right tools and technologies can help support the transition from product-led to service-oriented manufacturing.

We invite you to download a complimentary copy of this whitepaper to learn more about the findings and get an understanding of how your business compares to those of your peers.

Download the whitepaper.
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