Solutions to create excellent customer experiences

As an equipment industry service provider, you need to maintain peak service performance while also growing your profits and increasing your margins. Infor helps you do both. Our single, integrated solution helps you run a more proactive, efficient, and profitable service organization.

Infor Equipment provides a single entry point for managing a wide variety of customer- and equipment-related information, as well as follow-on activities. This comprehensive viewing portal brings discrete information together into one screen—a solid platform for better, more consistent customer service across the equipment life cycle.

Your services staff can quickly identify your customers and their equipment from a single screen, and then drill down to find precise information about location, warranty, and claims, as-build structure, technical attributes, service history, engineering orders, meter readings, and more. When a customer calls with a problem, such as a breakdown, you have all the information at your fingertips to set in motion the fastest and most efficient solutions to your challenges. With better operational control and better intelligence, you can transform your service organization from a responsive one to a proactive one.

White Paper


Equipment service management

Maximizing profit and customer value over the equipment lifecycle.

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Infor Service Management

Create a competitive edge.

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Executive Brief


10 steps to improving aftermarket service

Increase revenue and the competitive advantage of your organization's service operation.

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Customer Profile


Titan Energy

Titan Energy Worldwide to enhance customer satisfaction with Infor Service Management.

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