Infor Agility is Infor’s innovative service delivery model that impacts all aspects of Infor’s customer life cycle. It is guided by decades of successful ERP implementations and has been continuously refined with the goal of delivering implementations on time and on budget, ultimately delivering faster value for our customers. Infor Agility combines aspects of agile methodology with advanced implementation accelerators, process intelligence tooling, a data migration factory approach, testing as a service, consumerized learning, and managed services options.
Infor believes that “not all business processes are created equal.” Our strategic 60-30-10™ approach allows us to clearly identify, by leveraging a detailed IA Business Process Assessment workshop, the processes that are most important in helping our customers differentiate themselves and deliver maximum value. This model allows us to deliver our industry CloudSuites with most of the necessary processes already built in and ready to adopt; about a third of the remaining processes are refined/configured to suit the needs of our customers; and the final layer receives the most focus, to truly make our solutions a competitive differentiator for the customer’s business.
Infor strives to empower and support customers to realize the greatest possible return from their investment. That includes our loyal Infinium customers gaining access to more innovation, choice, and value through simple, cost-effective paths that deliver what they need when they need it.”
Senior Account Manager, Infor
End-to-end accountability and support
Infor Services is a global organization with end-to-end accountability for optimizing the value of our customers' Infor investments. Comprising more than 5,300 professionals who currently support customers in 168 countries, we bring deep product and technical expertise, extensive industry experience, and the full force of Infor's resources to the task of making our customers outrageously successful.
From initial deployment and day-to-day optimization to big picture thinking and proactive strategizing, Infor Services provides the depth and breadth of experience necessary to turn vision into reality.
These are core industry-leading processes delivered in the form of our pre-configured implementation accelerators. Customers can easily adopt these with very little effort, spending time primarily on only the validation of these core standard IA processes. These core processes are adopted “as is.”
These are the processes that truly enable differentiation for our customers. We work with our customers to configure these processes, providing specific guidance on how to optimize their solution. While this phase takes a little more time and effort, it allows us to provide options that our customers can tailor and configure to best fit their specific business needs.
These processes are where we spend the most time and resource capacity. Focusing on those processes that are highly differentiating/unique to our customers, the objective is to enable them to help make dramatically better business decisions and provide a better experience to their customers.
ACHIEVING BETTER OUTCOMES
By eliminating the need for any customized work within the 60% of the processes, we are able to free up time to collaborate with our customers and focus on the 30% (differentiating) and 10% (unique) processes and help our customers achieve a better business outcome.
This information portal is designed exclusively for Infor Infinium customers. The goal of the portal is to provide you with greater clarity into Infor’s commitment to support your organizational goals. Additionally, the site will outline how Infor can help empower your people to do their best work now. That means they can better fulfill your organizational mission and focus on what matters most. To start things off, below is an important video message from Bill Vellante, VP & GM at Infor.
“When we think about our Infinium customers, we think about what the next 10 years will look like. It’s not about securing more business; that’s not our true measure of success at Infor. It’s about your people and driving competitive advantage through digitally enabled business models. We will continue to work closely with you year after year to ensure we’re providing you with agility and accountability. We firmly believe we are a different type of company, and our unique approach to business is a true market differentiator. We very much hope that our Infinium customers think the same, and we look forward to continuing a true partnership at the product, business, innovation, and culture levels.”
Chief Executive Officer, Infor
The Infor Multi-Tenant Cloud Customer Bill of Rights was born from building and living a customer-first culture. It’s part of our overall strategy to provide multi-tenant customers with modern cloud solutions and build long-term relationships based on mutual trust and respect. It reflects our commitment to flexibility, transparency, and success.
We strive to be a strong partner, provide a positive experience, be easier to do business with, and help customers achieve value through multi-tenant cloud solutions. The Bill of Rights formalizes our commitment to providing a positive customer experience and helps us hold ourselves accountable to the promises we make to our customers.