WEBINAR
Winning strategies for customer experience
Florence, Italy
Piazza dell'Unità Italiana
Piazza dell'Unità Italiana
November 2022
10-12
10-12
8:30 AM - 7:30 PM
GMT
GMT
What are the requirements for an engaged customer experience?
In this webcast, Modern Distribution Management (MDM) and Infor share the results of our latest research to benchmark how innovative distributors are transforming customer service and engagement strategies today. In a distributor panel discussion, we’ll also explore what an integrated customer service strategy looks like and discuss the shifting formula of people, process, and technology that provides the best results for customer retention and delight.
Questions we’ll address:
- Are there new requirements for an engaged customer experience?
- What are the elements that produce a first-class customer experience for a distributor?
- Are distributors doing the right things to keep customers engaged in increasingly noisy markets?
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Agenda
| 9:00 AM - 10:00 AM | Registration and Welcome |
| 10:00 AM - 10:30 AM | First Presention featured Speaker |
| 10:30 AM - 11:30 AM | Second Presention featured Speaker |
| day 2 | presentation one |
| day 2 | presentation two |
| day 3 | dinner |
| day 3 | networking |
| day 4 | some stuff |
| day 4 | some stuff |
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Contact us
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Katie Poehling Seymour
CEO & President
First Supply
Katie Poehling Seymour is the CEO/President at First Supply overseeing operations for the company’s over 600 employees in 29 distribution locations and 19 retail kitchen and bath stores in Wisconsin, Minnesota, Iowa, Kansas, and Michigan. She worked at Deloitte in tax consulting prior to joining First Supply.
Christian Ostiguy
Vice President of Operations
Drillmex
Vice President of Operations
Drillmex
Christian Ostiguy is Vice-President of Operations for Drillmex Inc., an Industrial Distributor celebrating its 40th year supplying high quality products and services to the metal working industry. As part of the ownership group, Christian oversees Operations, streamlines internal processes and furthers the development of Drillmex's e-commerce presence.
Tom Gale
CEO
Modern Distribution Management
(MDM)
Tom Gale is CEO of Modern Distribution Management (mdm.com), the most trusted resource for market intelligence and industry insight to wholesale distribution executives and industrial product marketers since 1967. Tom has guided MDM’s research on distribution management best practices, benchmarking and industry trends since 1992. He is the executive editor of the Distributor’s Guide to Analytics, published by MDM in 2015.
Kelly Squizzero
Industry & Solution Strategy
Director
Infor
Industry & Solution Strategy
Director
Infor
Kelly Squizzero has been with Infor for over 30 years, specializing in wholesale distribution. In her role as the Sr. Director of Industry & Solution Strategy, Kelly works closely with customers, prospects, and analysts to understand the market, trends and challenges of wholesale distribution. Kelly is responsible for ensuring Infor’s products and messaging are aligned with wholesale distribution requirements, and assists customers and prospects in developing digital transformation strategies.
Crisitina De Luca
Jornalista e Diretora Editorial,
The Shift
Jornalista e Diretora Editorial,
The Shift
Silvia Bassi
Jornalista e Publisher,
The Shift
Jornalista e Publisher,
The Shift
Crisitina De Luca
Jornalista e Diretora Editorial,
The Shift
Jornalista e Diretora Editorial,
The Shift
Silvia Bassi
Jornalista e Publisher,
The Shift
Jornalista e Publisher,
The Shift
Crisitina De Luca
Jornalista e Diretora Editorial,
The Shift
Jornalista e Diretora Editorial,
The Shift
Silvia Bassi
Jornalista e Publisher,
The Shift
Jornalista e Publisher,
The Shift
Crisitina De Luca
Jornalista e Diretora Editorial,
The Shift
Jornalista e Diretora Editorial,
The Shift
Silvia Bassi
Jornalista e Publisher,
The Shift
Jornalista e Publisher,
The Shift
Crisitina De Luca
Jornalista e Diretora Editorial,
The Shift
Jornalista e Diretora Editorial,
The Shift
Silvia Bassi
Jornalista e Publisher,
The Shift
Jornalista e Publisher,
The Shift
Crisitina De Luca
Jornalista e Diretora Editorial,
The Shift
Jornalista e Diretora Editorial,
The Shift
Silvia Bassi
Jornalista e Publisher,
The Shift
Jornalista e Publisher,
The Shift
Crisitina De Luca
Jornalista e Diretora Editorial,
The Shift
Jornalista e Diretora Editorial,
The Shift
Silvia Bassi
Jornalista e Publisher,
The Shift
Jornalista e Publisher,
The Shift
We’re able to use Infor EAM to address our customers’ needs, and to provide them greater depth of wisdom just by the fact that we have a single enterprise solution for maintenance operations.
Bill Olsen
Director of Maintenance Systems, FirstGroup America
Director of Maintenance Systems, FirstGroup America
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