Infor Xtreme Support Plans

You have options

And they're all great options, too. Regardless of the plan you pick, you'll be backed by a global group of more than 1,600 support superstars all devoted to providing the most helpful and efficient support possible. Now all you need to do is pick the plan that's right for you.

Infor Xtreme

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Choose our standard plan and you'll receive 24/5 support for critical issues, plus easy access to software updates, feature packs, and so much more

How-to assistance

Get direct access to the Xtreme Support analysts who will answer your questions about processes, product functions, and features.

24/7 online support

The Xtreme Support Portal is available 24/7 to log incidents, download updates and patches, and find answers within the knowledge base.

Complete services and features:

Support
  • Unlimited incidents
  • Continuous online support
  • Telephone access
  • Remote access
Responsiveness
  • Defined incident response*
  • Priority incident queuing
  • 24/5 access to critical incident support*
Knowledge sharing
  • How-to assistance
  • Online communities
  • Recorded briefings
Updates
  • Critical solution notification
  • Component system updates and feature packs
  • Component system patches and service packs

*Not available for some products.

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Xtreme Premium

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Go with Premium and you'll receive all the benefits of Xtreme Support as well as 24/7 critical incident coverage and access to our interactive briefings.

Extended critical incident support

We'll respond to your critical issues within an hour, 24/7*.

Interactive briefings

Our educational briefings feature live Q&A sessions with the Xtreme Team.

Complete services and features:

You'll receive all of the services and features included in the standard plan, plus Premium plan benefits.

Responsiveness
  • Extended critical incident support*
  • Priority plan queuing
Knowledge sharing
  • Interactive briefings

*Not available for some products.

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Xtreme Elite

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Sign up for Elite and you'll receive all the services of Xtreme Premium, plus we'll set you up with your very own Elite Account Manager.

Elite Account Manager

The Elite Account Manager adds an extra-special personal touch to Xtreme Elite. He or she will function as your ambassador within Infor and help you with everything from overseeing your incidents and upgrades to working closely with you to help your organization achieve its initiatives and vision for the future.

Senior-level support

Infor Xtreme Elite also gives you access to our most seasoned product and support experts.

Complete services and features:

You'll receive all of the services and features included in our standard and Premium plans, plus benefits exclusive to Elite.

Support
  • Dedicated Elite Account Manager
  • Access to senior-level support and development resources
Updates
  • Support activity reviews
  • Early adopter program
Resource planning
  • Update planning assistance
  • Special events support*

*Not available for some products.

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Xtreme Elite customer testimonials

Providence Health & Services

The Elite Account Manager is an invaluable partner for Providence Health & Services.

Propper Internatioal

Xtreme Elite helps Propper meet its business needs faster—even when that means working nights and weekends.

Contact us for more information

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Resources

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Infor Xtreme Support brochure

Infor Xtreme Support brochure

 

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Xtreme support plans

Xtreme support plans

 

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Xtreme plans FAQ

Xtreme plans FAQ

 

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