Infor Xtreme Support Plans

Improve Your Support Options with Infor Xtreme Support Plans

Infor Xtreme Support redefines support as you know it today. Our goal is to exceed what you expect from your software vendor. With Infor Xtreme Support you get specialized, personalized, proactive, and accountable support to help keep your critical business systems running efficiently.

Infor Xtreme Support Plans offer three levels of support: Xtreme (Infor Standard), Xtreme Premium (Infor Critical Incident Support), and the new Xtreme Elite plan.

Infor Xtreme Elite—a New Level of Support

The Infor Xtreme Elite support plan is designed for customers who require priority support and a high level of personal assistance, or who work within complex, multi-national operations. Xtreme Elite provides you with all of the elements of the Xtreme and Xtreme Premium plans plus:

• An assigned Elite Account Manager to oversee your incidents and prioritize them accordingly.
• Priority support-level queuing and faster technical response targets for issues.
• Update planning assistance to help make update installations the best possible experience.
• Scorecard activity report that details support incident history.
• Special Events Support to help address issues of all severity levels for one weekend per year.
• Ability to participate in the early adopter program in the product development process.
• Participation in one of Infor's Customer Executive Advisory Boards.
• Access to senior-level support and development resources who work with escalations and development.

Here are three ways to learn more about Infor Xtreme Support Plans:

• Contact your Infor Support Account Manager
• Email: inforsupportplans@infor.com
• Complete the form on the right-hand side of this page

Or, access these free resources immediately:

• Infor Xtreme Support Brochure
• Infor Xtreme Support Plan Features
• Infor Xtreme Support FAQs

Video: Infor Executives and Vision for Infor Xtreme Support
Watch the video and hear first-hand from Infor executives about our vision for Infor Xtreme Support. Find out why these changes give you more value from Infor Xtreme Support.

The services described herein are subject to change and may not be available for all products.