Front Office

	Front Office Modules Quoting and Estimating Customer Order Entry & Invoicing Order Management Pricing and Commissions Contact Center Customer Relationship Management Sales Forecasting, eBusiness and Web Storefronts Case Study Download the Light Corp Case Study.

The Infor ERP VISUAL Front Office modules integrate all aspects of your customer facing functions, including quoting and estimating, order entry and order management, a complete customer relationship management (CRM) software solution, sales forecasting, e-business functionality, custom pricing and commissions, and a variety of other customer order management options. The CRM software application resides at the core of the front office suite, providing a 360 degree view of all customer-related activity, from the entry of customer quotes, through customer order entry, sales, engineering, production, costing, shipping, and customer service. The Infor ERP VISUAL Front Office modules allows you to manage prospective customers, existing customer accounts, contracts, sales and marketing campaigns, pricing, commissions, Internet shopping, and customer returns. Because all of the front office tools are completely integrated, you can eliminate redundant data entry tasks and ensure consistent, detailed information throughout your front office personnel.

Front Office features work together to help you quickly access sales order data, fill customer orders, meet varied fulfillment objectives, and cost-effectively source inventory. You can create comprehensive quotes, determine realistic delivery dates based on current material and resource availability, and easily turn quotes into sales orders. The Infor ERP VISUAL Front Office modules offer your sales associates the necessary tools to generate forecasts and plans, as well as organize revenue pipelines. This powerful ERP software solution also provides customer service representatives with the online support they need to track customer orders and respond quickly to scheduling changes.

The Infor VISUAL eBusiness module is a Web-based solution that makes it easy for manufacturers and distributors to publish order information online and implement a self-service storefront. This application supports both B2B (Business-to-Business) and B2C (Business-to-Consumer) transactions and is flexible enough to accommodate a variety of business models. The intuitive architecture of the eBusiness module enables users with even the most basic skills to customize the storefront format and convey their company’s “look and feel.” Customization requires minimal editing, allowing you to provide customers with the ability to place orders via the Internet in a shopping cart format, improve customer service with 24 x 7 online order management services, and display part specifications, product catalogs, product listings by category, and customer-specific pricing.