The story of the Incredible Citizen Experience begins with a citizen observing and reporting an issue with graffiti in a beloved park. Through an omni-channel approach, the agency is empowered to resolve the issue seamlessly, and deliver an incredible citizen experience.
Governments and the services they provide play a key role in citizens’ day-to-day lives. The adoption of digital technologies enables citizens to be more informed, and raises their expectation of government to deliver a superior customer experience.
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