Companies like yours collect customer data from various channels, such as transaction systems, contact centers, social media, and third-party sources. This data has potential to be useful and immediately actionable—if you can find it and analyze it promptly. Unfortunately, many organizations use complex, traditional tools that make data mining almost impossible.
This report, featured in the February 2013 edition of CRM magazine, discusses the challenges of data mining and how you can break down the barriers to get maximum insight and visibility into your customers.
Find out how you can get the most out of data mining with Infor Epiphany Customer Interaction Hub, a comprehensive infrastructure to store and present all customer interactions in an organized way. It provides you with key information that enables you to develop long-term relationships with your customers.
Dig into your data and discover how profitable your existing contacts and customers can be.