Let’s face it. The third-party logistics (3PL) arena is more competitive than ever as new markets open up, and both shippers and competitors get smarter.
It’s no longer good enough to grow for growth’s sake. Whether called lead logistics providers,
fourth-party logistics providers, third-party logistics companies, or asset-based 3PLs, these
logistics service providers (LSPs) must grow profitably and keep their customers over the
long haul while getting paid for the services that they provide.
Profitable growth has become even more elusive as increasingly LSPs continue to expand their services and geographical networks to provide more services for their customers. While expansion of services and geographic scale has helped LSPs grow, it has been a double-edged sword. Now they have more services, more nodes, and more modes and partners than ever before. This corporate growth has often been at the expense of profitability since their processes and systems are not usually designed to change quickly with the needs of their business.
This whitepaper describes the meaning of “Customer to Cash” for LSPs and their supply chain management processes. Read this report to learn the eight steps that logistics service providers can take to get a broader view of their operations for improved business performance.
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