Customer-Centric ERP

Integrated Systems for Customer Satisfaction

Complimentary research report from Aberdeen Group

The era of the empowered customer is here. Yet only 35% of companies currently have a unified view of the customer data available to all relevant stakeholders.¹ Enterprise Resource Planning (ERP) solutions connect different silos in the business and provide the ability to optimize resources while pursuing strategic objectives.

Customer-centric ERP goes one step further, giving employees a timely and seamless view of the customer interaction history across all channels, thus increasing the ability to deliver personalized and consistent messages.

Customer-Centric ERP: Integrated Systems for Customer Satisfaction is a complimentary research report from Aberdeen Group that discusses the business value of customer-centric ERP, especially when integrated with CRM.

Download your copy to discover how Best-in-Class organizations are 79% more likely to have integrated ERP and CRM. In the report you will also learn:


  • Elements that comprise a customer-centric ERP environment
  • The benefits of an integrated view of customer data across the enterprise
  • Key activities to maximize the benefits of customer-centric ERP
  • Building blocks to use ERP effectively to become truly customer-connected

¹ Customer-Centric ERP: Integrated Systems for Customer Satisfaction. Aberdeen Group. December 2014.

Download a copy of Customer-Centric ERP: Integrated Systems for Customer Satisfaction.
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