Aberdeen report: Field service excellence depends on an integrated approach

More isn’t always better. Organizations often discover that new technology can come with its own set of challenges when the strategy and infrastructure aren’t well integrated. Without integration that spans departments and processes, organizations frequently find they don’t get the level of insight they were promised.

In a recent report, Aberdeen Group explored the challenges associated with the current technology landscape for service organizations and manufacturers. Underperforming organizations were less likely to have an integrated view into customer, asset, and parts data. As a result, Individual teams within these organizations all had their own understanding of data, but they had difficulty working together when it came to providing value to customers or efficiently resolving issues.

Download Aberdeen Group’s report to learn more about the impact that a truly integrated technology infrastructure can have on delivering a heightened service experience for your customers, while also connecting your entire organization with real time, actionable insights.

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