Consumers today have high expectations for speed, value and product customizations. In order to meet customer demands and compete with increasing global competition, manufacturers are turning to IT solutions to help forge new customer centric strategies. This interactive report, produced by the global analyst firm, IDC Manufacturing Insights, examines four critical aspects of this topic: Making the journey toward customer centricity; Understanding the service silver bullet; Building better organizational structure; Empowering the workforce with advanced tech solutions.
Just a sample of the research data in the report:
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