Information At Your Fingertips

A centralized call center provides a comprehensive customer service and information hub for organizations that receive information and service requests from their client base, such as citizens in the public sector, students in universities, and facility tenants. When a call comes into the call center, the operator has all necessary information in a single database. This database allows operators to not only look up data, but also add and assign data, such as maintenance requests.

Infor EAM Call Center helps organizations save time and money while increasing customer satisfaction. By providing a central operator for customers to call for information and service requests, you can prevent duplicating work orders and requests and at the same time assign work to crews already in the field.

Key Features

Easy to Use Interface - a simple interface provides all of the information a user needs at their fingertips
Knowledge Base Search - enables an organization to build a knowledge base of articles and information relevant to frequent requests
Work Order Creation - create a work order while the caller is on the phone to ensure the right information is captured and to submit the work order quickly
GIS Integration - link to Datastream 7i GIS Integration to get a quick and accurate view of not only where the service is needed, but also if there are other work orders in the area for scheduling.

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